West Midlands Fire Service

West Midlands Fire Service Case Study - Prevent and Protect

Case study snippet:

West Midlands Fire Service has selected LearnPro Group’s Prevent + Protect platform to modernise the delivery of its Prevention activities, transitioning from a long‑standing in‑house system to a cloud‑native, mobile‑first solution. Following a detailed evaluation of the market, the Service chose the FRS‑specific Commercial Off‑The‑Shelf platform to provide a scalable, future‑ready foundation for Prevention work, improving data quality, streamlining processes and better supporting frontline teams as part of its ongoing digital transformation journey.

Good to know

Prevent + Protect is an integrated CRM and process management platform designed specifically for Fire and Rescue Services. It helps eliminate silos, streamline workflows, and support a wide range of job types. The system is highly adaptable, offering a Configurable Off-The-Shelf (COTS) solution with modules for Prevention, Protection, Operational Risk, and Hydrant Management, plus a flexible zero-code questionnaire builder with cloneable templates.

P+P key features

  • Supports online and offline working, ensuring continuity even without connectivity
  • Includes a mobile app, enabling frontline teams to access the system in the field
  • Seamlessly integrates with:
    • GIS mapping and AddressBase for accurate location data
    • GovUK SMS gateway for text messaging
    • Microsoft 365, Single Sign-On, and Azure Cloud for secure SaaS hosting
    • OpenAI for AI-assisted user support and task automation

Proven results

A recent survey from a leading UK FRS found that 97% of users rate its look and feel as Good or Very Good, it saves 20+ minutes per visit, and 93% find it easy to use with no training.