Hereford & Worcester Fire and Rescue Service Selects LearnPro Group’s FireWatch Platform to Modernise Workforce, HR, and Operational Planning
London, UK — Hereford & Worcester Fire and Rescue Service (HWFRS) has selected the FireWatch platform from LearnPro Group to support the modernisation of its workforce, HR, and operational planning functions.
Under the new agreement, HWRFS will transition from its current system to a modern, resilient Azure-based SaaS environment. It will provide a secure, scalable, and fully supported FireWatch solution that integrates seamlessly with its Microsoft 365 ecosystem.
Jon Butlin, Area Commander, Hereford & Worcester Fire and Rescue Service, commented:
“Implementing FireWatch will give us a modern, integrated platform that strengthens how we manage our people, our establishment, and our operational planning. The move to a Cloud-based solution also supports our wider digital strategy and will help us deliver improved visibility and efficiency across the Service.”
Why HWRFS Fire and Rescue Service Went to Market
Hereford and Worcestershire Fire & Rescue Service set out to modernise and replace its collection of HR, time, and workforce management tools with a single, Cloud‑based solution that integrates seamlessly with Microsoft 365.
Why FireWatch, from LearnPro Group, Was Selected
FireWatch met HWFRS requirements and provides a solution designed specifically for the needs of the Fire & Rescue Sector, including support for complex working patterns, multiple contracts, and variations.
Russell Wood, UKFRS Market Lead, LearnPro Group, said:
“We’re delighted to partner with Hereford & Worcester Fire and Rescue Service as they modernise their workforce and HR capabilities. The FireWatch Cloud-based platform is designed specifically for the operational needs of UK Fire & Rescue Services, and we look forward to supporting HWFRS as they enhance efficiency, operational visibility and resilience across their organisation.”
FireWatch Solution and Deployment Scope
As part of the project, HWFRS will implement a comprehensive suite of FireWatch modules, providing support for:
- Human Resources, working patterns, time management, and a wide range of personnel management‑related capabilities
- Actionable, data-driven management dashboards and KPIs
- FireWatch Mobile App for iOS and Android, enabling extensive self-service and workflow capabilities
- Microsoft SharePoint integration for document and file storage
- Microsoft Single Sign‑On (SSO) integration via Microsoft Entra, removing the need for manual login
- Microsoft Outlook, Email, and To-Do List integration
- Emergency Out‑of‑Hours/24 x7 support cover
Key Highlights
Specialist HR Management for Fire & Rescue Services
HR and workforce management capabilities within FireWatch are designed specifically for the unique operational requirements of UK Fire & Rescue Services, including support for complex working patterns, multiple contracts, and variations—with no need for duplicate personnel records.
Transition to a Modern Azure Cloud SaaS Platform
HWFRS will benefit from a secure, resilient, and continuously updated Cloud platform, with browser-based and mobile access and deep integration with the Service’s Microsoft 365 applications.
Accurate Establishment Management and Reporting
The platform provides comprehensive visibility of:
- Current, future, and historical establishment data
- Temporary contracts and their operational impact
- Identification of substantive post holders
- The option of integrated rostering, operational availability, payments, skills and health & safety modules in the future, as well as Artificial Intelligence and other general capabilities
