FireWatch helps Norfolk FRS to increase operational efficiency and improve collaboration across departments and organisational boundaries.
Background
The UK Fire and Rescue Service (FRS) is operating in an increasingly complex environment, where making the best possible use of available resources has become a priority. Services are therefore placing greater emphasis on collaboration, streamlined working practices, and the thoughtful re‑engineering of business processes to support efficiency while continuing to deliver high standards of service.
As a result, new ways of working are emerging, supported by the use of effective enabling technologies and a more integrated approach. These tools help facilitate the coordinated, real‑time management, planning, and deployment of staff and resources across the organisation. Within this landscape, FireWatch has become a key tool used widely across the sector.
The challenge
Over time, Norfolk Fire and Rescue Service has taken a phased approach to reducing the number of back‑office systems needed to support its business operations. At the same time, managers have sought to invest in efficient and effective ways to share data across internal departments and with external partners, for example to support joint mobilisation initiatives.
The Service required solutions that could align with its organisational processes and IT strategy, while also meeting the highly specialised demands of operating a large‑scale emergency service.
Meeting requirements
The key reasons for the selection of FireWatch:
- FireWatch enables the effective, efficient and coordinated management of the FRS across multiple functional and departmental areas, and can deliver an organisation-wide view of future and real-time operational resources
- FireWatch has a proven track record in delivering significant administrative savings when deployed as an integrated suite of modules
- FireWatch provides the ability to help deliver a step-change in the strategic approach taken in managing a FRS environment
- LearnPro Group (formerly Infographics) has a strong track record in working with the UK FRS and in-depth specialist skills and knowledge of this sector
Key benefits and value:
- Increased operational efficiency
- Real-time joined-up management view of availability and resources
- Reduced risk through more consistent ‘one time entry’ data and integrated views of impacts due to changes in multiple locations
- Integration of previously disjointed departments and working processes
- Elimination of duplication of data entry and errors
- Removal of information ‘silos’
- Reduced systems and training overhead
