Dedicated hosted server: Your dedicated applications are installed on our dedicated, secure hosted servers in secure data centres located in London, England and are managed by Rackspace who provide server support 24 x7 x 365, with a guaranteed uptime of 99.98%.

Rackspace hold ISO 27001: 2013 and SOC 2 amongst other security certifications.
Redkite hold ISO 9001:2015 and apply rigorous cyber essentials policies.

Back up: An incremental system backup is undertaken each day and a full backup of your applications and data is undertaken weekly. Backups are held for 2 weeks.

Disaster Recovery: Data piping is undertaken to pipe data from the operational server to an identical reserve server on a separate secure site to provide rapid disaster recovery with a maximum RPO of 24 hours and RTO of 24 hours.

Firewall: Your data and applications are further protected with a Cisco Systems firewall.

Cyber Security: The server is protected by Armor Anywhere which includes: Intrusion Detection, File Integrity Monitoring, Malware Protection, Log Collection & Management, Vulnerability Scanning and Antivirus.

Encryption: All data is encrypted in transit using Thawte 256-bit SSL (https) and sensitive personal data is encrypted at rest.

Penetration and Vulnerability Tests: The software and hosted server have met rigorous penetration testing standards undertaken independently by numerous clients. With prior permission, you are free to undertake your own PT/VA tests.

Your unique dedicated system is not shared by any other customer and your data is held in a separate SQL Server database. All SQL licenses are included.

A secure single log-in portal: Provided to allow easy access to your systems and up-to-date online User Guides. The portal allows you to set comprehensive security settings for users.

Data Protection and Privacy Policy: Redkite adheres to data protection rules applicable in the country of usage. Please view our privacy policy at Privacy Policy – LearnPro Group.

Additional requirements: Access to Adobe Reader and MS Excel or similar is needed on local workstations for report generation.

For further information please contact us at +44(0)1926 814846 during normal UK office hours or email enquiries@redkitesystems.com.