{"id":1329,"date":"2025-06-25T11:25:14","date_gmt":"2025-06-25T11:25:14","guid":{"rendered":"https:\/\/learnprogroup.com\/pdrpro\/?page_id=1329"},"modified":"2025-12-22T15:43:36","modified_gmt":"2025-12-22T15:43:36","slug":"support","status":"publish","type":"page","link":"https:\/\/learnprogroup.com\/prevent-and-protect\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1329\" class=\"elementor elementor-1329\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3e152da e-flex e-con-boxed e-con e-parent\" data-id=\"3e152da\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-47fc6e9 e-con-full e-flex e-con e-child\" data-id=\"47fc6e9\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3891772 elementor-align-start elementor-icon-list--layout-traditional 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4.7992H18.7942V2.73315H17.1379V4.7992H15.0719V6.45204H17.1379V8.51808H18.7942V6.45204H20.8636V4.7992Z\" fill=\"white\"><\/path><path d=\"M20.2336 10.4182C19.5054 9.61212 18.5232 9.20569 17.2836 9.20569C16.701 9.20569 16.1083 9.42245 15.5054 9.84921V9.20569H13.2429V20.6773L15.5054 20.6841V16.6231C15.8814 17.0059 16.4741 17.2226 17.2836 17.2768C18.5232 17.2768 19.5054 16.8738 20.2336 16.0677C20.9618 15.2616 21.3242 14.32 21.3242 13.2429C21.3242 12.1659 20.9584 11.2243 20.2336 10.4182ZM18.0727 15.2277C18.0727 15.2277 18.0626 15.2277 18.0592 15.2311C17.9406 15.2751 17.8119 15.3124 17.6765 15.3429C17.6494 15.3496 17.6223 15.353 17.5952 15.3564C17.5715 15.3598 17.5444 15.3632 17.5206 15.3666C17.2023 15.4004 16.9279 15.3564 16.7146 15.2921C16.6604 15.2751 16.6062 15.2548 16.5554 15.2345C16.5384 15.2277 16.5249 15.2209 16.508 15.2142C15.9186 14.9567 15.5867 14.4927 15.5054 13.8187V12.5114C15.607 11.7459 16.1252 11.2751 17.0465 11.0888C17.1481 11.0787 17.2599 11.0719 17.3886 11.0787C17.4529 11.0855 17.5139 11.0888 17.5748 11.099C17.6256 11.1058 17.6765 11.1092 17.734 11.1227C18.4758 11.2751 18.9737 11.6985 19.2141 12.3928C19.2141 12.403 19.2209 12.4165 19.2277 12.4301C19.2615 12.5351 19.2886 12.6468 19.309 12.7654C19.3665 13.0736 19.3936 13.4868 19.2683 13.9203C19.2378 14.0118 19.2074 14.1032 19.1701 14.1879C19.1633 14.2015 19.1599 14.215 19.1532 14.2319C18.9296 14.7027 18.5706 15.0313 18.0727 15.2243\" fill=\"white\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Need Support?<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9d0de05 elementor-widget elementor-widget-heading\" data-id=\"9d0de05\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span>We\u2019re here to help.<\/span> Let\u2019s connect you to support.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4527a05 elementor-widget elementor-widget-text-editor\" data-id=\"4527a05\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7c04ccd elementor-widget elementor-widget-text-editor\" data-id=\"7c04ccd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-element elementor-element-f8baae8 elementor-widget elementor-widget-text-editor\" data-id=\"f8baae8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><p>Please sign in to the Infographics customer portal\/HelpDesk to log and manage Prevent + Protect support tickets.<\/p><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-734a47f elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"734a47f\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/support.infographics.co.uk\/\" target=\"_blank\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Contact Prevent + Protect Support<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8d9cbc4 elementor-widget elementor-widget-text-editor\" data-id=\"8d9cbc4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>For out-of-hours emergency cover customers:<\/p><p>If you have a separate 24-hour cover contract and require urgent assistance outside standard office hours (UK, Monday to Friday, 09:00-17:00), please use the dedicated contact details provided.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2fa7acb e-con-full e-flex e-con e-child\" data-id=\"2fa7acb\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-45bd4c0 elementor-widget elementor-widget-image\" data-id=\"45bd4c0\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"542\" height=\"425\" src=\"https:\/\/learnprogroup.com\/prevent-and-protect\/wp-content\/uploads\/sites\/7\/2025\/12\/Distribute-and-Track-.png\" class=\"attachment-full 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We\u2019re here to help. Let\u2019s connect you to support. Please sign in to the Infographics customer portal\/HelpDesk to log and manage Prevent + Protect support tickets. Contact Prevent + Protect Support For out-of-hours emergency cover customers: If you have a separate 24-hour cover contract and require urgent assistance outside standard office hours (UK, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"class_list":["post-1329","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support - Prevent and Protect<\/title>\n<meta name=\"description\" content=\"Need help with Prevent + Protect? 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