{"id":1329,"date":"2025-06-25T11:25:14","date_gmt":"2025-06-25T11:25:14","guid":{"rendered":"https:\/\/learnprogroup.com\/pdrpro\/?page_id=1329"},"modified":"2026-03-03T09:24:00","modified_gmt":"2026-03-03T09:24:00","slug":"support","status":"publish","type":"page","link":"https:\/\/learnprogroup.com\/learnpro-lms\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1329\" class=\"elementor elementor-1329\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3e152da e-flex e-con-boxed e-con e-parent\" data-id=\"3e152da\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-47fc6e9 e-con-full e-flex e-con e-child\" data-id=\"47fc6e9\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3891772 elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"3891772\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"46\" height=\"46\" viewBox=\"0 0 46 46\" fill=\"none\"><path d=\"M22.7969 45.5939C35.3873 45.5939 45.5939 35.3874 45.5939 22.7969C45.5939 10.2065 35.3873 0 22.7969 0C10.2065 0 0 10.2065 0 22.7969C0 35.3874 10.2065 45.5939 22.7969 45.5939Z\" fill=\"#824BB0\"><\/path><path d=\"M35.5626 19.2644C34.1792 17.733 32.3133 16.9673 29.9583 16.9673C28.8516 16.9673 27.7256 17.3791 26.5803 18.1898V16.9673H22.2821V38.7605L26.5803 38.7733V31.0585C27.2945 31.7856 28.4205 32.1974 29.9583 32.3004C32.3133 32.3004 34.1792 31.5347 35.5626 29.9969C36.946 28.4655 37.6345 26.6767 37.6345 24.6306C37.6345 22.5845 36.9396 20.7957 35.5626 19.2644ZM31.4575 28.4076C31.4575 28.4076 31.4382 28.4076 31.4317 28.414C31.2065 28.4977 30.962 28.5684 30.7047 28.6264C30.6532 28.6392 30.6017 28.6457 30.5502 28.6521C30.5052 28.6585 30.4537 28.665 30.4087 28.6714C29.8039 28.7357 29.2827 28.6521 28.8773 28.5298C28.7744 28.4977 28.6714 28.4591 28.5749 28.4204C28.5427 28.4076 28.517 28.3947 28.4848 28.3818C27.3653 27.8928 26.7282 27.0113 26.5803 25.7309V23.2472C26.7733 21.7995 27.7577 20.8987 29.5079 20.5448C29.7009 20.5255 29.9133 20.5126 30.1578 20.5255C30.28 20.5384 30.3958 20.5448 30.5116 20.5641C30.6082 20.577 30.7047 20.5834 30.8141 20.6091C32.2232 20.8987 33.169 21.703 33.6259 23.022C33.6259 23.0413 33.6387 23.0671 33.6516 23.0928C33.716 23.2923 33.7674 23.5046 33.806 23.7298C33.9154 24.3089 33.9669 25.1003 33.7288 25.9239C33.6709 26.0976 33.613 26.2714 33.5422 26.4322C33.5294 26.458 33.5229 26.4837 33.5101 26.5159C33.0854 27.4103 32.4034 28.0344 31.4575 28.4011\" fill=\"white\"><\/path><path d=\"M12.1737 26.9405V9.87012H16.9352V27.1078C16.9352 28.0472 17.3791 28.3239 17.7073 28.3239C17.8746 28.3239 17.9839 28.3239 18.2027 28.266L18.7561 31.7534C18.2606 31.9722 17.4821 32.1394 16.4333 32.1394C13.2225 32.1394 12.1737 30.0354 12.1737 26.934V26.9405Z\" fill=\"white\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Need Support?<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9d0de05 elementor-widget elementor-widget-heading\" data-id=\"9d0de05\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span>We\u2019re here to help.<\/span> Let\u2019s connect you to support.<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f4ff4b8 e-con-full e-flex e-con e-child\" data-id=\"f4ff4b8\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-796abfe elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"796abfe\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-user-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 288c79.5 0 144-64.5 144-144S335.5 0 256 0 112 64.5 112 144s64.5 144 144 144zm128 32h-55.1c-22.2 10.2-46.9 16-72.9 16s-50.6-5.8-72.9-16H128C57.3 320 0 377.3 0 448v16c0 26.5 21.5 48 48 48h416c26.5 0 48-21.5 48-48v-16c0-70.7-57.3-128-128-128z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t<strong>Are you an LMS Learner?<\/strong> Please get in touch with your organisation's Learning &amp; Development team or your local learnPro admin for any questions regarding your account.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-346e113 elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"346e113\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-user-cog\" viewBox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path 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0-21.4-4.6-28.9-12.6-18.3-19.8-32.3-43.9-40.2-69.6-5.5-17.7 1.9-36.4 17.9-45.7l7.9-4.6c-.1-2.6-.1-5.2 0-7.8l-7.9-4.6c-16-9.2-23.4-28-17.9-45.7.9-2.9 2.2-5.8 3.2-8.7-3.8-.3-7.5-1.2-11.4-1.2h-16.7c-22.2 10.2-46.9 16-72.9 16s-50.6-5.8-72.9-16h-16.7C60.2 288 0 348.2 0 422.4V464c0 26.5 21.5 48 48 48h352c10.1 0 19.5-3.2 27.2-8.5-1.2-3.8-2-7.7-2-11.8v-9.2z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t<strong>Are you an LMS Admin?<\/strong> Please contact learnPro Support using the email link given to your organisation at the time of registration.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2fa7acb e-con-full e-flex e-con e-child\" data-id=\"2fa7acb\" data-element_type=\"container\">\n\t\t\t\t<div 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e-con-boxed e-con e-parent\" data-id=\"14c99b5\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-bddd60f e-con-full e-flex e-con e-child\" data-id=\"bddd60f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e9b0b9b elementor-widget elementor-widget-text-editor\" data-id=\"e9b0b9b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Login to learnPro LMS here:<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-130330c e-grid e-con-full e-con e-child\" data-id=\"130330c\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8676e56 e-con-full sector-block e-flex e-con e-child\" data-id=\"8676e56\" 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14.075 29.5096 6.91906C30.2202 20.3084 43.9799 19.5078 42.9656 33.7616C42.9074 34.5744 43.8496 35.0712 44.4871 34.5594C46.3659 33.0537 47.6906 31.0175 48.3037 28.76C53.7599 38.1744 49.2281 50.1266 38.8387 53.84Z\" fill=\"#111416\"><\/path><\/g><\/svg>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-13bf2e6 cta-left elementor-align-center elementor-widget elementor-widget-button\" data-id=\"13bf2e6\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/fire.learnprouk.com\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"9\" height=\"10\" viewBox=\"0 0 9 10\" fill=\"none\"><path d=\"M2.44141 1.09863H8.49939V7.15662\" stroke=\"#3C4E58\"><\/path><path d=\"M8.30621 0.865967L1 9.13411\" stroke=\"#3C4E58\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Fire and Rescue<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3ce10ce e-con-full sector-block e-flex e-con e-child\" data-id=\"3ce10ce\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ef00df7 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"ef00df7\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a href=\"https:\/\/nhs.learnprouk.com\/\" class=\"elementor-icon\" 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stroke=\"#3C4E58\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">NHS<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-662818b e-con-full sector-block e-flex e-con e-child\" data-id=\"662818b\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6901038 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"6901038\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a href=\"https:\/\/community.learnprouk.com\/\" class=\"elementor-icon\" tabindex=\"-1\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" 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