{"id":1329,"date":"2025-06-25T11:25:14","date_gmt":"2025-06-25T11:25:14","guid":{"rendered":"https:\/\/learnprogroup.com\/pdrpro\/?page_id=1329"},"modified":"2026-04-27T13:31:45","modified_gmt":"2026-04-27T13:31:45","slug":"support","status":"publish","type":"page","link":"https:\/\/learnprogroup.com\/firewatch\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1329\" class=\"elementor elementor-1329\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3e152da e-flex e-con-boxed e-con e-parent\" data-id=\"3e152da\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-47fc6e9 e-con-full e-flex e-con e-child\" data-id=\"47fc6e9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3891772 elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"3891772\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" data-name=\"Layer 1\" viewBox=\"0 0 600 600\"><circle cx=\"299.92\" cy=\"300\" r=\"290\" fill=\"#c60c30\"><\/circle><path d=\"M224.87,188.17c.59.21,1.14.45,1.63.71,1.37.75,2.45,1.43,3.22,2.1.14.12.24.19.34.3.34.34.53.55.76.86l29.6-30.47c-2.21-2.4-4.47-4.55-6.9-6.4-8.63-6.92-19.23-11.33-31.76-13.23-8.78-1.43-15.12-1.1-15.12-1.1-21.21,0-38.06,6.07-50.5,18.27-12.48,12.2-18.71,27.96-18.71,47.24v25.77h-28.09v43.53h28.09v154.17h52.59v-154.17h28.07v-43.53h-28.07v-18.08c0-10.28,2.05-17.5,6.26-21.67,4.14-4.17,9.55-6.25,16.17-6.25,2.23,0,4.28.14,6.15.38.12,0,.2.03.32.03,1.51.21,2.85.52,4.19.89.61.24,1.21.41,1.76.65\" fill=\"#fff\"><\/path><polygon points=\"365.66 333.36 337.6 429.89 290.79 429.89 240.64 237 289.86 237 318.88 350.88 346.96 237 385.68 237 412.47 352.81 441.26 237 490.51 237 440.51 429.89 393.72 429.89 365.66 333.36\" fill=\"#fff\"><\/polygon><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><h1>Need Support?<\/h1><\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9d0de05 elementor-widget elementor-widget-heading\" data-id=\"9d0de05\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span>We\u2019re here to help.<\/span> Let\u2019s connect you to FireWatch support.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4527a05 elementor-widget elementor-widget-text-editor\" data-id=\"4527a05\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7c04ccd elementor-widget elementor-widget-text-editor\" data-id=\"7c04ccd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-element elementor-element-f8baae8 elementor-widget elementor-widget-text-editor\" data-id=\"f8baae8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><p>Please sign in to the Infographics customer portal\/HelpDesk to log and manage FireWatch support tickets.<\/p><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-734a47f elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"734a47f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/support.infographics.co.uk\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Contact FireWatch Support<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8d9cbc4 elementor-widget elementor-widget-text-editor\" data-id=\"8d9cbc4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>For out-of-hours emergency cover customers:<\/p><p>If you have a separate 24-hour cover contract and require urgent assistance outside standard office hours (UK, Monday to Friday, 09:00-17:00), please use the dedicated contact details provided.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2fa7acb e-con-full e-flex e-con e-child\" data-id=\"2fa7acb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-45bd4c0 elementor-widget elementor-widget-image\" data-id=\"45bd4c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"600\" height=\"400\" src=\"https:\/\/learnprogroup.com\/firewatch\/wp-content\/uploads\/sites\/9\/2026\/04\/solutions-hero-1-2.jpg\" class=\"attachment-full size-full wp-image-1750\" alt=\"solutions hero 1 (2)\" srcset=\"https:\/\/learnprogroup.com\/firewatch\/wp-content\/uploads\/sites\/9\/2026\/04\/solutions-hero-1-2.jpg 600w, https:\/\/learnprogroup.com\/firewatch\/wp-content\/uploads\/sites\/9\/2026\/04\/solutions-hero-1-2-300x200.jpg 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Need Support? We\u2019re here to help. Let\u2019s connect you to FireWatch support. Please sign in to the Infographics customer portal\/HelpDesk to log and manage FireWatch support tickets. Contact FireWatch Support For out-of-hours emergency cover customers: If you have a separate 24-hour cover contract and require urgent assistance outside standard office hours (UK, Monday to Friday, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-1329","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support | FireWatch<\/title>\n<meta name=\"description\" content=\"FireWatch product support team details - contact our team for assistance with the FireWatch platform and services.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/learnprogroup.com\/firewatch\/support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support | FireWatch\" \/>\n<meta property=\"og:description\" content=\"FireWatch product support team details - 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