{"id":1948,"date":"2026-04-10T11:04:00","date_gmt":"2026-04-10T11:04:00","guid":{"rendered":"https:\/\/learnproprdstg.wpenginepowered.com\/firewatch\/?post_type=case-study&#038;p=1948"},"modified":"2026-04-27T13:40:18","modified_gmt":"2026-04-27T13:40:18","slug":"east-sussex-fire-and-rescue-roll-out-latest-phase-of-firewatch-deployment","status":"publish","type":"case-study","link":"https:\/\/learnprogroup.com\/firewatch\/case-study\/east-sussex-fire-and-rescue-roll-out-latest-phase-of-firewatch-deployment\/","title":{"rendered":"East Sussex Fire and Rescue rolls out latest phase of FireWatch deployment"},"content":{"rendered":"\n<h5 class=\"wp-block-heading\"><strong><strong>East Sussex Fire and Rescue Service goes live with the\u00a0FireWatch Mobilisation interface, on-call automated payments and self-service<\/strong><\/strong>.<\/h5>\n\n\n\n<h5 class=\"wp-block-heading\" id=\"background\">Background<\/h5>\n\n\n\n<p>East Sussex Fire and Rescue Service (ESFRS) provide prevention, protection and response services to 812,514 people within the area of East Sussex and the City of Brighton &amp; Hove, covering an area of 179,000 hectares.<\/p>\n\n\n\n<p>Approximately a third of the population served is within the heavily urbanised City of Brighton &amp; Hove. Working within a large and diverse area on the south coast of England, ESFRS cover rural locations, a busy city centre, and urban seaside towns.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\" id=\"the_challenge\">The challenge<\/h5>\n\n\n\n<p>With such a diverse range of terrain and duties, The Service required a platform that can support efficient ways of working and an agile approach to fire and rescue management whilst strengthening collaboration across teams and partner organisations.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\" id=\"the_solution\">The solution<\/h5>\n\n\n\n<p>ESFRS worked with LearnPro Group (formerly Infographics) to deploy the specialist FireWatch Fire Service Management platform, and is now embarking on the next phase to expand its use into new areas.<\/p>\n\n\n\n<p>The latest rollout of the IT programme builds on the foundations of integrated FireWatch modules already in place for Human Resource Management, Wholetime Availability, On-Call Availability, Support Staff Flexitime, and Training and Development.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\" id=\"firewatch_mobile_app_\u2013_key_features_and_benefits\">The latest deployment \u2013 key features and benefits<\/h5>\n\n\n\n<p><strong>Mark Matthews, Assistant Chief Fire Officer at East Sussex Fire and Rescue Service, said:<\/strong><\/p>\n\n\n\n<p>\u201cThe deployment of the FireWatch Mobilisation Interface ensures an accurate view of real-time resource availability and competence across the Service, as FireWatch is now directly integrated with emergency dispatch operations within Joint Fire Control.<\/p>\n\n\n\n<p>\u201cPlus, the rollout of On-Call Payment Calculations automates the generation of on-call payments for turnouts, attendances, and other working time \u2013 significantly reducing previous, inefficient manual form submission processes.<\/p>\n\n\n\n<p>\u201cThe launch of Self-Service will improve the completeness of personal and diversity information. This will assist us in understanding the diversity of our workforce and how we can best support our colleagues, with greater awareness when performing Equality Impact Analysis.<\/p>\n\n\n\n<p>\u201cThe path has not been without challenges, but we have been particularly impressed with the commitment, response, and overall excellent service that Infographics have continued to provide to ESFRS, assisting us in delivering IT solutions to improve processes and increase efficiency.&#8221;<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">Mobilsation Interface &#8211; further background<\/h5>\n\n\n\n<p>The FireWatch Mobilisation Interface with SSS Public Safety Vision is designed to enable greater real-time data sharing between the FireWatch Fire Service Management Platform, Vision Mobilisation System and on-appliance Mobile Data Terminals.<\/p>\n\n\n\n<p>This latest ESFRS deployment provides a new real-time interface between FireWatch and Vision that seamlessly couples the systems together and provides a live flow of integrated resource availability data as changes occur.<\/p>\n\n\n\n<p>From FireWatch to Vision, the FireWatch interface calculates vehicle availability to the minute, derived from live HR, contract\/role, employee availability, qualifications, physical vehicle availability, and other fully connected and integrated data and modules. So, when anything changes, FireWatch pushes updated vehicle availability status in real-time to the Vision Mobilisation system.<\/p>\n\n\n\n<p>The system takes into account shared resources across vehicles, priority levels and skill-derived attributes and incident types, rather than a simple on\/off \u2018the run\u2019 and provides that live status to Vision and control room staff.<\/p>\n\n\n\n<p>The up-to-the-minute data ensures that when an \u2018on-call\u2019 crew turns out to an incident, the information on who should have been available and the impact of their skills and resource is clear.<\/p>\n\n\n\n<p>East Sussex have initially deployed the FireWatch to Vision interface. The standard FireWatch mobilisation interface can work in a single direction or bi-directionally. Where the bi-directional interface is deployed, it can facilitate the following:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Live incident creation and stage updates as they happen<\/li>\n\n\n\n<li>Data flows from the on-appliance Mobile Data Terminals to Vision, then to FireWatch, so that FireWatch understands the specific resources involved and can send the impact back to Vision<\/li>\n\n\n\n<li>Updates to, and impacts of, event stages, attending vehicles and personnel changes<\/li>\n\n\n\n<li>Automatic confirmation of personnel who have turned out retained in FireWatch event records<\/li>\n\n\n\n<li>Further automation of event recording steps for pay and maintenance of competency purposes<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<h5 class=\"wp-block-heading\">Self-service and automated payments<\/h5>\n\n\n\n<p>The FireWatch self-service module enables users to access a range of self-service features, providing efficient processes to book on and off duty, request holidays, see skills and request training, and view payments. On-call payments automate the generation of payments for turnouts, attendances, training and other working time \u2013 significantly reducing previous, inefficient manual form submission processes.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">The results &#8211; value delivered<\/h5>\n\n\n\n<p><strong>Russell Wood, Commercial Manager at Infographics, said:<\/strong><\/p>\n\n\n\n<p>\u201dIt has been great to work with East Sussex Fire and Rescue on the latest phase of their FireWatch programme, which delivers live integrated resource information within control, speeds up payment processes and provides a \u2018complete picture\u2019 of availability across the FRS. These latest rollouts advance the efficiency and visibility of operational and management processes.\u201d<\/p>\n","protected":false},"featured_media":2774,"template":"","meta":{"_acf_changed":false,"content-type":""},"case-study-category":[44],"class_list":["post-1948","case-study","type-case-study","status-publish","has-post-thumbnail","hentry","case-study-category-static"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>East Sussex Fire and Rescue rolls out latest phase of FireWatch deployment | FireWatch<\/title>\n<meta name=\"description\" content=\"FireWatch Case Study - East Sussex Fire and Rescue Service deploys FireWatch\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/learnprogroup.com\/firewatch\/case-study\/east-sussex-fire-and-rescue-roll-out-latest-phase-of-firewatch-deployment\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"East Sussex Fire and Rescue rolls out latest phase of FireWatch deployment | FireWatch\" \/>\n<meta property=\"og:description\" content=\"FireWatch Case Study - 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