Overview:
Lincolnshire FRS has deployed our Fire Prevent + Protect solution in order to deliver a single case and customer relationship management system for domestic and commercial fire safety teams – and support the Service in meeting and exceeding risk and prevention targets.
Mr John Cook, Assistant Chief Fire Officer, Planning, Prevention & Protection, said:
“The prevention and protection solution provided by Infographics delivered the capabilities we needed to more efficiently manage both our community safety and fire safety work within a single integrated case, workflow and customer relationship management system and has allowed us to extend this to support our operational risk activities.
“We have a complete electronic record of contacts, premises, relationships, tasks and jobs and can plan, allocate, complete and report on work performance more effectively. Our next phase will see the rollout of the online/offline working capabilities as well as the new short audit available in V3 of the system.”
Key benefits:
- Single case management solution for prevention and protection activities
- Improved risk and prevention services for external customers
- Improved team planning and working practices
- Access to important information in and out of the office
