Our holistic range of services extends beyond implementation and onboarding – we are there to help at every stage.
Our responsive service offer is focused on what our customers need and want to implement, use and optimise our software solutions successfully across their organisation.
We are experts in working with emergency services, the public sector, and health and social care providers. We understand the workflows and needs unique to these industries, helping us ensure that even the most complex processes and requirements are considered and catered for.
Our product and support experts are always ready to provide advice and guidance tailored to your unique situation, allowing you to maximise the value, efficiency, and effectiveness of our solutions.
Customer Services
We provide high-quality, responsive customer support services to all our customers – where you can ask questions, raise issues, and access real-time support to get ‘unstuck’ and move forward. We offer direct support by phone and email from our product headquarters in the UK and the Netherlands, as well as from several partners across the globe. We also have online ticketing systems and Microsoft Teams channels for some product sets.
Training services
Our implementation and training services leverage industry best practices and our extensive expertise to help our customers configure, integrate and onboard their chosen solution faster and more effectively. Product training and workshops are offered regularly during the year or on-demand, tailored to your organisation’s requirements and skill level. Our trainers and product experts will help you ‘hit the ground running’, ensuring that you and your team can use the software how you need to – and deliver value for your organisation and community.
consultancy services
Our consultancy services help customers build hands-on product experience, accelerate organisation-wide adoption, automate business operations, and shape and deliver key outcomes. Our team of consultants and product experts has extensive expertise in supporting customers in envisioning not just the solution they want but the solution they need. We will help you assess your current situation and, from there, design the optimal solution to meet your organisation’s needs. We will also create a realistic plan for deployment and implementation.
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