Our holistic range of services extend beyond implementation and onboarding – we are there to help at every stage.
Our service offer has been developed to be responsive and focused on what our customers need and want in order to successfully implement and use our software solutions across their organisation.
We are experts in working with emergency services and the public sector and we understand the workflows and needs unique to these industries. This helps us ensure that even the most complex processes and needs are considered and catered for.
Our product and support experts are always ready to provide advice and guidance tailored to your unique situation – allowing you to maximise the value, efficiency and effectiveness offered by our solutions.
Customer Services
We provide high-quality, responsive customer support service to all our customers – where you can ask questions, raise issues, and get real-time support to get unstuck and move forward. We offer direct support by phone and email from our product headquarters in the UK and the Netherlands, as well as from a number of partners across the globe.
Training services
Our implementation and training services leverage industry best practice and our extensive expertise to help our customers configure, integrate and onboard their chosen solution faster and more effectively. Trainings and workshops for all our products are offered throughout the year or on-demand, tailored to your organisation’s requirements and skill level. Our trainers and product experts will help you hit the ground running, ensuring that you and your team can use the software in the way you need to – so you can in turn provide the value required by your organisation and your community.
consultancy services
Our team of consultants and product experts have extensive expertise in supporting our customers to envision not just the solution they want, but the solution they need. We will help you assess your current situation, and from there design the optimal solution to meet your organisation’s needs as well as create a realistic plan for deploying and implementing the solution. Our consultancy services help customers build hands-on product experience, accelerate organisation-wide adoption, automate business operations, and shape and deliver organisation outcomes.
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